Virtual DPC Summit FAQ

What time zone will the program be based out of?

Central Time Zone

What device can I use to access the live stream?

The live stream event can be accessed by most mobile devices, including tablets and smartphones. However, we strongly recommend using a desktop computer or laptop with a hardline internet connection for best performance and experience.

What are the system requirements?

For ideal viewing and participation, the learner should have access to the following:

  • Adobe Flash Plug-in
  • Internet Explorer 9+, Mozilla Firefox, Google Chrome, Safari
  • High speed internet connection
  • Also compatible with iOS (Apple) and Android based tablets and smartphones

How can I optimize my home internet for a better streaming experience?

  • Maximize your internet connection by connecting your computer by an ethernet cable directly from your internet router.
  • If you must use Wi-Fi, try and use the 5GHz network.
  • Wi-Fi works best when you are 5-8 ft from your router.
  • Give your router space to breathe by placing it in “free space”. This means not in a TV stand or behind the couch.
  • Check and tighten all cable connections, with your router and with your computer.
  • Give your router time to rest by turning it off for at least 10 seconds and restarting it. This will boost your internet speed by a few extra mbps.
  • Close out other apps on your device that are not essential to your live stream.
  • Disconnect other non-essential devices around your home (or office) that are connected to the internet: streaming devices, tablets, phones, video game systems, and/or smart TVs.

Will the sessions be recorded and how soon can I access them?

You will also have access to the recordings of the sessions offered with your registration. Recordings will be posted after the event concludes.

What if I want to cancel my live stream registration?

We understand that in light of COVID-19 you may be hesitant to register for an in-person event, so we have updated our cancellation policy. You can cancel your DPC Summit registration at any time, for any reason up to the day before the meeting, and we will issue you a full refund of your registration fee. Please note that this modified cancellation policy is subject to change, so book now to secure your worry-free registration.

What if I’m not satisfied with the live streaming course experience?

Please contact the AAFP Member Resource Center at 800-274-2237 or aafp@aafp.org no later than 5 p.m. CT, Monday, July 20.